Swan Retail Retail
Multi-channel EPoS & Retail Management
Benefits
Customer Focused
We put our customers at the heart of everything we do. We hold regular user group meetings to keep in touch with our customer base, providing company and product updates. Our software is developed based on the feedback we receive directly from users and all of our customers, however big or small, have a voice. Almost all our staff are customer facing and are there to support our customers’ needs.
We put our customers at the heart of everything we do. We hold regular user group meetings to keep in touch with our customer base, providing company and product updates. Our software is developed based on the feedback we receive directly from users and all of our customers, however big or small, have a voice. Almost all our staff are customer facing and are there to support our customers’ needs. show less
Project Management
When you choose to install a solution from Swan Retail you will be assigned a dedicated project technician to see you through your set up and installation to ensure a smooth and efficient process. Your project technician will; assess your requirements through an initial project meeting, arrange training sessions, organise networking surveys and installation, as well as ordering, configuring and installing your software and equipment.
When you choose to install a solution from Swan Retail you will be assigned a dedicated project technician to see you through your set up and installation to ensure a smooth and efficient process. Your project technician will; assess your requirements through an initial project meeting, arrange training sessions, organise networking surveys and installation, as well as ordering, configuring and installing your software and equipment. show less
Training
We will work with you to provide a fully comprehensive training plan to ensure you are confident and fluent with your new system before your go-live date. A member of our skilled and experienced training team will tailor your plan to suit your learning style and existing knowledge level to make sure you get the most from your sessions.
We will work with you to provide a fully comprehensive training plan to ensure you are confident and fluent with your new system before your go-live date. A member of our skilled and experienced training team will tailor your plan to suit your learning style and existing knowledge level to make sure you get the most from your sessions. show less
Customer Support
The office based customer support team are on hand 7 days a week to help you with any problems or queries you may have. Our team is able to access your system remotely via the internet to fix minor difficulties in minutes. They will also inform you of new upgrades when available and install them in a simple and efficient manner. When you become a Swan Retail customer we will issue you with a unique username and password, which will give you access to the customer secure area on our website. Once logged in you will be able to access facilities such as; view your support history, log a new support call, view the current status and respond to existing support calls and order stationery and labels.
The office based customer support team are on hand 7 days a week to help you with any problems or queries you may have. Our team is able to access your system remotely via the internet to fix minor difficulties in minutes. They will also inform you of new upgrades when available and install them in a simple and efficient manner. When you become a Swan Retail customer we will issue you with a unique username and password, which will give you access to the customer secure area on our website. Once logged in you will be able to access facilities such as; view your support history, log a new support call, view the current status and respond to existing support calls and order stationery and labels. show less
Maintenance
Providing a complete service means Swan not only supply the hardware for your solution, but also provide a full on-site maintenance service. This service is available throughout the UK with optional response times and service hours as required.
Providing a complete service means Swan not only supply the hardware for your solution, but also provide a full on-site maintenance service. This service is available throughout the UK with optional response times and service hours as required. show less
Multiple Payment Methods
Including integrated Chip & Pin, loyalty vouchers, gift cards, gift receipts and altern... Learn More
Including integrated Chip & Pin, loyalty vouchers, gift cards, gift receipts and altern... Learn More
Promotion & Discount Modules
Automatic multi-buy, link save, special offer, global discounts and customer/club/staff... Learn More
Automatic multi-buy, link save, special offer, global discounts and customer/club/staff... Learn More
Product Information
Excellent product search and enquiry facilities Learn More
Excellent product search and enquiry facilities Learn More
Customer Loyalty Schemes
Scan or swipe customer loyalty cards with links to both internal and external schemes Learn More
Scan or swipe customer loyalty cards with links to both internal and external schemes Learn More
Pop-up Messages
To remind staff of promotional or related products Learn More
To remind staff of promotional or related products Learn More
User Configurable Menu Buttons
Multi level sub menus with buttons in variable configurations of colour and size Learn More
Multi level sub menus with buttons in variable configurations of colour and size Learn More
Integrated Weighing Scales
Linked to the tills or stand-alone for printing weight and price embedded barcodes Learn More
Linked to the tills or stand-alone for printing weight and price embedded barcodes Learn More
Customer & Trade Accounts
Handles sales and receipts linked to the sales ledger with quote, proforma, invoice and... Learn More
Handles sales and receipts linked to the sales ledger with quote, proforma, invoice and... Learn More
Recording additional information
Buyers, serial numbers and additional text for guarantees, customer deposit and credit ... Learn More
Buyers, serial numbers and additional text for guarantees, customer deposit and credit ... Learn More
Transaction Hold Facility
With restore at any till or workstation Learn More
With restore at any till or workstation Learn More
Catering Management
The standard features of a hospitality system are all available, including table manage... Learn More
The standard features of a hospitality system are all available, including table manage... Learn More
Merchandising
Full stock control including flexible facilities for product creation and maintenance (... Learn More
Full stock control including flexible facilities for product creation and maintenance (... Learn More
Supply Chain & Logistics
Covers the full cycle from purchasing to customer delivery including supplier managemen... Learn More
Covers the full cycle from purchasing to customer delivery including supplier managemen... Learn More
Ecommerce
Links to your ecommerce website allowing you to manage all sales through one system wit... Learn More
Links to your ecommerce website allowing you to manage all sales through one system wit... Learn More
CRM
Customer marketing (SMS/email/letter) and loyalty systems, with flexible selection crit... Learn More
Customer marketing (SMS/email/letter) and loyalty systems, with flexible selection crit... Learn More
Customer Special Ordering
For customisable big ticket items with back to back ordering on suppliers Learn More
For customisable big ticket items with back to back ordering on suppliers Learn More
Point of Sale Material
WYSIWYG customisable display material with product information and pricing directly fro... Learn More
WYSIWYG customisable display material with product information and pricing directly fro... Learn More
Customer Accounts
Customer ledger supports multiple account types including trade accounts, staff account... Learn More
Customer ledger supports multiple account types including trade accounts, staff account... Learn More
Financials
Integrated accounts module with a flexible nominal ledger and powerful sales and purcha... Learn More
Integrated accounts module with a flexible nominal ledger and powerful sales and purcha... Learn More
Reporting & Management Information
Reporting suite includes graphical desktop reports with selectable criteria Learn More
Reporting suite includes graphical desktop reports with selectable criteria Learn More
Unique Till Monitor
Gives real time stock, sales, customer flow and average spend information Learn More
Gives real time stock, sales, customer flow and average spend information Learn More
In-depth Fraud Prevention
With live viewing of till activity from the back office and key stroke recording Learn More
With live viewing of till activity from the back office and key stroke recording Learn More
Features
- Multiple Payment Methods
- Promotion & Discount Modules
- Product Information
- Customer Loyalty Schemes
- ID Prompts
- Pop-up Messages
- User Configurable Menu Buttons
- Integrated Weighing Scales
- Customer & Trade Accounts
- Recording additional information
- Transaction Hold Facility
- Catering Management
- Merchandising
- Supply Chain & Logistics
- Ecommerce
- CRM
- Customer Special Ordering
- Point of Sale Material
- Customer Accounts
- Financials
- Reporting & Management Information
- Unique Till Monitor
- In-depth Fraud Prevention
Multiple Payment Methods
Including integrated Chip & Pin, loyalty vouchers, gift cards, gift receipts and alternate currencies
Promotion & Discount Modules
Automatic multi-buy, link save, special offer, global discounts and customer/club/staff discounts
Product Information
Excellent product search and enquiry facilities
Customer Loyalty Schemes
Scan or swipe customer loyalty cards with links to both internal and external schemes
ID Prompts
On age restricted products
Pop-up Messages
To remind staff of promotional or related products
User Configurable Menu Buttons
Multi level sub menus with buttons in variable configurations of colour and size
Integrated Weighing Scales
Linked to the tills or stand-alone for printing weight and price embedded barcodes
Customer & Trade Accounts
Handles sales and receipts linked to the sales ledger with quote, proforma, invoice and delivery note printing in slip or A4 format
Recording additional information
Buyers, serial numbers and additional text for guarantees, customer deposit and credit notes
Transaction Hold Facility
With restore at any till or workstation
Catering Management
The standard features of a hospitality system are all available, including table management, meal and price modifiers, kitchen printers with the ability to split orders to separate printers by relevant prep area and split billing.
Merchandising
Full stock control including flexible facilities for product creation and maintenance (making extensive use of spreadsheets for export and import), tight control over stock movements and product costs, which in turn provides accurate margin control and reporting
Supply Chain & Logistics
Covers the full cycle from purchasing to customer delivery including supplier management and warehousing
Ecommerce
Links to your ecommerce website allowing you to manage all sales through one system with links to other selling platforms such as Amazon and eBay
CRM
Customer marketing (SMS/email/letter) and loyalty systems, with flexible selection criteria for targeted promotions
Customer Special Ordering
For customisable big ticket items with back to back ordering on suppliers
Point of Sale Material
WYSIWYG customisable display material with product information and pricing directly from the database
Customer Accounts
Customer ledger supports multiple account types including trade accounts, staff accounts and store cards
Financials
Integrated accounts module with a flexible nominal ledger and powerful sales and purchase ledgers
Reporting & Management Information
Reporting suite includes graphical desktop reports with selectable criteria
Unique Till Monitor
Gives real time stock, sales, customer flow and average spend information
In-depth Fraud Prevention
With live viewing of till activity from the back office and key stroke recording
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