Swan Retail Retail

Multi-channel EPoS & Retail Management

With over 23 years' experience, we provide EPoS and Retail Management systems for which are feature rich and scalable to the requirements of multiple retail sectors focussing on Garden Centres, Furniture Retailers and Department Stores. We deliver a fully integrated multi-channel system providing seamless management of stock, customers and orders across store, web and mobile. All of the application software is owned and developed in-house and we provide a complete end to end service; management of your system installation, training tailored to your needs, a 7-day office based support team to help with any queries and a maintenance service to solve any hardware issues.

Integrated to Worldpay Product(s): Worldpay Total

EPOS / POS: Retail

Vendor: Swan Retail Ltd.

Swan Mobile App

Benefits

Customer Focused

We put our customers at the heart of everything we do. We hold regular user group meetings to keep in touch with our customer base, providing company and product updates. Our software is developed based on the feedback we receive directly from users and all of our customers, however big or small, have a voice. Almost all our staff are customer facing and are there to support our customers’ needs.

We put our customers at the heart of everything we do. We hold regular user group meetings to keep in touch with our customer base, providing company and product updates. Our software is developed based on the feedback we receive directly from users and all of our customers, however big or small, have a voice. Almost all our staff are customer facing and are there to support our customers’ needs. show less

Project Management

When you choose to install a solution from Swan Retail you will be assigned a dedicated project technician to see you through your set up and installation to ensure a smooth and efficient process. Your project technician will; assess your requirements through an initial project meeting, arrange training sessions, organise networking surveys and installation, as well as ordering, configuring and installing your software and equipment.

When you choose to install a solution from Swan Retail you will be assigned a dedicated project technician to see you through your set up and installation to ensure a smooth and efficient process. Your project technician will; assess your requirements through an initial project meeting, arrange training sessions, organise networking surveys and installation, as well as ordering, configuring and installing your software and equipment. show less

Training

We will work with you to provide a fully comprehensive training plan to ensure you are confident and fluent with your new system before your go-live date. A member of our skilled and experienced training team will tailor your plan to suit your learning style and existing knowledge level to make sure you get the most from your sessions.

We will work with you to provide a fully comprehensive training plan to ensure you are confident and fluent with your new system before your go-live date. A member of our skilled and experienced training team will tailor your plan to suit your learning style and existing knowledge level to make sure you get the most from your sessions. show less

Customer Support

The office based customer support team are on hand 7 days a week to help you with any problems or queries you may have. Our team is able to access your system remotely via the internet to fix minor difficulties in minutes. They will also inform you of new upgrades when available and install them in a simple and efficient manner. When you become a Swan Retail customer we will issue you with a unique username and password, which will give you access to the customer secure area on our website. Once logged in you will be able to access facilities such as; view your support history, log a new support call, view the current status and respond to existing support calls and order stationery and labels.

The office based customer support team are on hand 7 days a week to help you with any problems or queries you may have. Our team is able to access your system remotely via the internet to fix minor difficulties in minutes. They will also inform you of new upgrades when available and install them in a simple and efficient manner. When you become a Swan Retail customer we will issue you with a unique username and password, which will give you access to the customer secure area on our website. Once logged in you will be able to access facilities such as; view your support history, log a new support call, view the current status and respond to existing support calls and order stationery and labels. show less

Maintenance

Providing a complete service means Swan not only supply the hardware for your solution, but also provide a full on-site maintenance service. This service is available throughout the UK with optional response times and service hours as required.

Providing a complete service means Swan not only supply the hardware for your solution, but also provide a full on-site maintenance service. This service is available throughout the UK with optional response times and service hours as required. show less

Multiple Payment Methods

Including integrated Chip & Pin, loyalty vouchers, gift cards, gift receipts and altern... Learn More

Including integrated Chip & Pin, loyalty vouchers, gift cards, gift receipts and altern... Learn More

Promotion & Discount Modules

Automatic multi-buy, link save, special offer, global discounts and customer/club/staff... Learn More

Automatic multi-buy, link save, special offer, global discounts and customer/club/staff... Learn More

Product Information

Excellent product search and enquiry facilities Learn More

Excellent product search and enquiry facilities Learn More

Customer Loyalty Schemes

Scan or swipe customer loyalty cards with links to both internal and external schemes Learn More

Scan or swipe customer loyalty cards with links to both internal and external schemes Learn More

ID Prompts

On age restricted products Learn More

On age restricted products Learn More

Pop-up Messages

To remind staff of promotional or related products Learn More

To remind staff of promotional or related products Learn More

User Configurable Menu Buttons

Multi level sub menus with buttons in variable configurations of colour and size Learn More

Multi level sub menus with buttons in variable configurations of colour and size Learn More

Integrated Weighing Scales

Linked to the tills or stand-alone for printing weight and price embedded barcodes Learn More

Linked to the tills or stand-alone for printing weight and price embedded barcodes Learn More

Customer & Trade Accounts

Handles sales and receipts linked to the sales ledger with quote, proforma, invoice and... Learn More

Handles sales and receipts linked to the sales ledger with quote, proforma, invoice and... Learn More

Recording additional information

Buyers, serial numbers and additional text for guarantees, customer deposit and credit ... Learn More

Buyers, serial numbers and additional text for guarantees, customer deposit and credit ... Learn More

Transaction Hold Facility

With restore at any till or workstation Learn More

With restore at any till or workstation Learn More

Catering Management

The standard features of a hospitality system are all available, including table manage... Learn More

The standard features of a hospitality system are all available, including table manage... Learn More

Merchandising

Full stock control including flexible facilities for product creation and maintenance (... Learn More

Full stock control including flexible facilities for product creation and maintenance (... Learn More

Supply Chain & Logistics

Covers the full cycle from purchasing to customer delivery including supplier managemen... Learn More

Covers the full cycle from purchasing to customer delivery including supplier managemen... Learn More

Ecommerce

Links to your ecommerce website allowing you to manage all sales through one system wit... Learn More

Links to your ecommerce website allowing you to manage all sales through one system wit... Learn More

CRM

Customer marketing (SMS/email/letter) and loyalty systems, with flexible selection crit... Learn More

Customer marketing (SMS/email/letter) and loyalty systems, with flexible selection crit... Learn More

Customer Special Ordering

For customisable big ticket items with back to back ordering on suppliers Learn More

For customisable big ticket items with back to back ordering on suppliers Learn More

Point of Sale Material

WYSIWYG customisable display material with product information and pricing directly fro... Learn More

WYSIWYG customisable display material with product information and pricing directly fro... Learn More

Customer Accounts

Customer ledger supports multiple account types including trade accounts, staff account... Learn More

Customer ledger supports multiple account types including trade accounts, staff account... Learn More

Financials

Integrated accounts module with a flexible nominal ledger and powerful sales and purcha... Learn More

Integrated accounts module with a flexible nominal ledger and powerful sales and purcha... Learn More

Reporting & Management Information

Reporting suite includes graphical desktop reports with selectable criteria Learn More

Reporting suite includes graphical desktop reports with selectable criteria Learn More

Unique Till Monitor

Gives real time stock, sales, customer flow and average spend information Learn More

Gives real time stock, sales, customer flow and average spend information Learn More

In-depth Fraud Prevention

With live viewing of till activity from the back office and key stroke recording Learn More

With live viewing of till activity from the back office and key stroke recording Learn More

Features

Multiple Payment Methods

Including integrated Chip & Pin, loyalty vouchers, gift cards, gift receipts and alternate currencies

Promotion & Discount Modules

Automatic multi-buy, link save, special offer, global discounts and customer/club/staff discounts

Product Information

Excellent product search and enquiry facilities

Customer Loyalty Schemes

Scan or swipe customer loyalty cards with links to both internal and external schemes

ID Prompts

On age restricted products

Pop-up Messages

To remind staff of promotional or related products

User Configurable Menu Buttons

Multi level sub menus with buttons in variable configurations of colour and size

Integrated Weighing Scales

Linked to the tills or stand-alone for printing weight and price embedded barcodes

Customer & Trade Accounts

Handles sales and receipts linked to the sales ledger with quote, proforma, invoice and delivery note printing in slip or A4 format

Recording additional information

Buyers, serial numbers and additional text for guarantees, customer deposit and credit notes

Transaction Hold Facility

With restore at any till or workstation

Catering Management

The standard features of a hospitality system are all available, including table management, meal and price modifiers, kitchen printers with the ability to split orders to separate printers by relevant prep area and split billing.

Merchandising

Full stock control including flexible facilities for product creation and maintenance (making extensive use of spreadsheets for export and import), tight control over stock movements and product costs, which in turn provides accurate margin control and reporting

Supply Chain & Logistics

Covers the full cycle from purchasing to customer delivery including supplier management and warehousing

Ecommerce

Links to your ecommerce website allowing you to manage all sales through one system with links to other selling platforms such as Amazon and eBay

CRM

Customer marketing (SMS/email/letter) and loyalty systems, with flexible selection criteria for targeted promotions

Customer Special Ordering

For customisable big ticket items with back to back ordering on suppliers

Point of Sale Material

WYSIWYG customisable display material with product information and pricing directly from the database

Customer Accounts

Customer ledger supports multiple account types including trade accounts, staff accounts and store cards

Financials

Integrated accounts module with a flexible nominal ledger and powerful sales and purchase ledgers

Reporting & Management Information

Reporting suite includes graphical desktop reports with selectable criteria

Unique Till Monitor

Gives real time stock, sales, customer flow and average spend information

In-depth Fraud Prevention

With live viewing of till activity from the back office and key stroke recording

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