Cardprotect from Semafone Telephone Payments / IVR

Easy, Cost Effective PCI DSS Compliance

Cardprotect from Semafone easily and cost-effectively de-scopes your contact centre for PCI DSS compliance. Cardprotect is a secure voice transaction solution for virtually any contact centre or business that takes card-not-present (CNP) payments. Using patented technology, Cardprotect allows calls and call recordings to continue as normal while a customer enters their payment card number or other personally identifiable information (PII) using their telephone keypad. The agent or Customer Service Representative (CSR) never sees or hears the card details.

Integrated to Worldpay Product(s): Corporate Gateway

Vendor: Semafone


Benefits

Descoping Your Call Centre for PCI DSS Compliance

Your business depends on taking payments over the phone, but your customer’s sensitive data could be at risk from theft and fraud, both externally and internally. Data breaches are becoming more sophisticated, frequent and expensive (average costs* currently estimated at $4 million), as a result, the risk of reputational damage associated with any breach, is at an all-time high. Cardprotect can help protect against the risks and costs associated with a data breach.

Your business depends on taking payments over the phone, but your customer’s sensitive data could be at risk from theft and fraud, both externally and internally. Data breaches are becoming more sophisticated, frequent and expensive (average costs* currently estimated at $4 million), as a result, the risk of reputational damage associated with any breach, is at an all-time high. Cardprotect can help protect against the risks and costs associated with a data breach. show less

Reducing Risk and Securing Sensitive Customer Payment Data

Cardprotect from Semafone takes your entire call centre network out of the scope of PCI DSS, by preventing the storage of any payment card data in your business infrastructure. Your customers feel reassured that their personal card data cannot be hacked or compromised in the event of a breach, as it simply not there to be stolen. Using Cardprotect, payment information is sent directly to WorldPay for processing.

Cardprotect from Semafone takes your entire call centre network out of the scope of PCI DSS, by preventing the storage of any payment card data in your business infrastructure. Your customers feel reassured that their personal card data cannot be hacked or compromised in the event of a breach, as it simply not there to be stolen. Using Cardprotect, payment information is sent directly to WorldPay for processing. show less

Securing All Your Voice Transactions

Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The award-winning solution allows a call – and the call recording – to continue as normal whilst the customer enters their credit card information using their own telephone keypad. For complete security, Semafone’s patented technology masks the Dual Tone Multi-Frequency (DTMF) tones from the cardholder’s telephone and replaces them with a flat tone so they can’t be recognised by the call centre agent or recorded on the call recording system. By ensuring all card data remains segregated and by removing Sensitive Authentication Data (SAD) before it hits the call recorder and the contact centre infrastructure, the contact centre is taken out of the scope of PCI DSS, protected against the risk of opportunistic agent fraud and the associated reputational risk.

Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The award-winning solution allows a call – and the call recording – to continue as normal whilst the customer enters their credit card information using their own telephone keypad. For complete security, Semafone’s patented technology masks the Dual Tone Multi-Frequency (DTMF) tones from the cardholder’s telephone and replaces them with a flat tone so they can’t be recognised by the call centre agent or recorded on the call recording system. By ensuring all card data remains segregated and by removing Sensitive Authentication Data (SAD) before it hits the call recorder and the contact centre infrastructure, the contact centre is taken out of the scope of PCI DSS, protected against the risk of opportunistic agent fraud and the associated reputational risk. show less

Enhancing the Customer Call Experience

When using Cardprotect, agents never see or hear payment card details; so there's no need to re-route customers to an IVR or transfer to another agent to make a payment. Agents and customers are in full voice communications throughout the entire call. This enhances the customer experience as the agent is available throughout the call to support the payment process and to address any issues. Carprotect's enhanced security and service levels give customers assurance their sensitive data is safe.

When using Cardprotect, agents never see or hear payment card details; so there's no need to re-route customers to an IVR or transfer to another agent to make a payment. Agents and customers are in full voice communications throughout the entire call. This enhances the customer experience as the agent is available throughout the call to support the payment process and to address any issues. Carprotect's enhanced security and service levels give customers assurance their sensitive data is safe. show less

Delivering Significant Savings

Using Cardprotect can significantly reduce the number of PCI DSS requirements, delivering huge saving on capital investment and ongoing security and compliance costs. In some customer implementations, Semafone has seen a reduction in Average Handling Time (AHT). Existing customers have reported AHT reductions ranging from 7 to 30 seconds.

Using Cardprotect can significantly reduce the number of PCI DSS requirements, delivering huge saving on capital investment and ongoing security and compliance costs. In some customer implementations, Semafone has seen a reduction in Average Handling Time (AHT). Existing customers have reported AHT reductions ranging from 7 to 30 seconds. show less

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