OPTIMIZE YOUR AUTH RATES
Stay on top of your authorization rates by receiving alerts when performance drops below your preset key performance indicators (KPIs) or when Pazien determines something looks off. Pazien shows the points at which retries authorize or fall off so you can design your optimal retry plan.
Exposed decline rate spike in a specific region.
- Pazien uncovered a 300% increase in decline rate for a billion dollar retail customer over a month period in a European region.
UNDERSTAND THE IMPACT OF CHARGEBACKS
Identify MIDs, banks, business units or trends that are driving your chargebacks up so you can quickly take a different course of action. Pazien pinpoints areas for improvement so you can follow the entire chargeback lifecycle and fine tune your representment logic.
Stopped continuous false chargebacks.
- A customer was alerted to a loss of around $10,000 per month on 'good faith collections' where the bank was faulting the digital merchant with chargebacks past the allowable window.
COMPARE AND TRACK FEE DETAILS
Understand where you’re paying fees by viewing breakouts by provider, assessment and interchange. Pazien lets you easily compare the performance of your providers to see if you’re overpaying or getting a good return on your investment.
Uncovered costly fee errors.
- Pazien alerted one retail customer to a £4000 increase in fees in one month by one processor. Another customer was alerted to inaccurate duplicate fees from their processor.
RECONCILE PAYMENTS EFFORTLESSLY
Simplify reconciliation by uploading your own order data to Pazien, where transactions are automatically matched against your provider reports. Pazien tells you where things don’t match up, there are missing transactions, and when funds are transferred over multiple days, giving you a one stop source for your reconciliation needs.
Settlement outages identified
- Because of a merchant operation error, a customer wasn't settling transactions for an entire week. Pazien identified the issue and saved the customer from further losses.