Agent Assisted Payments - Contact Centre Solution Transaction Management Platform

Fast, Secure & Fully Integrated

A secure, DTMF suppressed card payments solution that keeps agents connected to their customers.

Ensuring PCI compliance throughout your call centre and business when processing card payments is challenging. It can be virtually impossible to secure every system, from call recording through to agent activity, network security and data backups.

Key IVR have the solution to help de-scope your entire office and network environments by ensuring the payment data never reaches your systems. Our Border platform secures both your inbound and outbound traffic allowing you to focus on what matters most in your business.

Key IVR’s Border platform for Call Centre Card Payments is an intrinsic part of our payment suite, and is helping call centres reduce their costs of PCI Data Security Standard (PCI-DSS) compliance, even to the point of making a business compliant that would be impossible without the service.

Commerce Platforms: Cloud

Vendor: Key IVR


Benefits

DTMF Suppressant Call Centre Payments Platform

Level 1 PCI-DSS Compliant v3.1

VISA Europe Approved

100% hosted solution, meaning no on-site installation or down time

Multiple Agent Logins

Concurrent Licencing (no seat licences)

Continuous conversation with customer when taking card details

Reduced AHT (Average Handling Time)

Minimal bandwidth requirements

Real-time reporting – removes the need to pause call-recordings

Optimised agent experience through a Client Dashboard

Integration with major Payment Service Providers

Well designed API for simple integration

Competitive call and transaction rates

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