Fluent Orchestration Cloud Recently Added

Out-convenience your comptetition. Fast.

Sell anywhere, fulfill anywhere. With smart omnichannel order management by Fluent Commerce.

Vendor: Fluent Commerce


Benefits

Distributed Availability

Giving customers all the information they need to make a purchasing decision is critical. With Fluent Commerce yo have access to unified product, inventory and fulfillment availability, across all channels. This enables retailers to provide information on what is available and where and how it can be delivered or collected, before a customer hits that buy button.

Giving customers all the information they need to make a purchasing decision is critical. With Fluent Commerce yo have access to unified product, inventory and fulfillment availability, across all channels. This enables retailers to provide information on what is available and where and how it can be delivered or collected, before a customer hits that buy button. show less

Single View of Inventory

Poor visibility of inventory will upset your customers as well as increase the chances of having to sell stock at discounted prices or not selling it at all. Having an enterprise wide inventory will fix these issues, allowing customers to see what is available and where as well as making it easier for staff to know what products are available, in what quantity and at which location.

Poor visibility of inventory will upset your customers as well as increase the chances of having to sell stock at discounted prices or not selling it at all. Having an enterprise wide inventory will fix these issues, allowing customers to see what is available and where as well as making it easier for staff to know what products are available, in what quantity and at which location. show less

Return Anywhere

Returns don’t have to be as inconvenient for the customer and costly for the retailer as they currently often are. Managing the logistics of returning to and reselling from any location, irrespective of original purchase channel well, a lost sale can be turned into a positive experience, saving the sale, maintaining customer loyalty and minimising cost.

Returns don’t have to be as inconvenient for the customer and costly for the retailer as they currently often are. Managing the logistics of returning to and reselling from any location, irrespective of original purchase channel well, a lost sale can be turned into a positive experience, saving the sale, maintaining customer loyalty and minimising cost. show less

Fulfill From Anywhere

With Fluent Commerce you can fulfill orders from any location including distribution centres, stores and international suppliers. The distributed store, locker and DC order orchestration powers Click & Collect, Click & Reserve and Ship From Store. Retailers can configure their own fulfillment rules to allocated orders based on store location, delivery choices, stock levels, order components (to decide whether to split an order or not) to ensure the most cost effective fulfillment possible.

With Fluent Commerce you can fulfill orders from any location including distribution centres, stores and international suppliers. The distributed store, locker and DC order orchestration powers Click & Collect, Click & Reserve and Ship From Store. Retailers can configure their own fulfillment rules to allocated orders based on store location, delivery choices, stock levels, order components (to decide whether to split an order or not) to ensure the most cost effective fulfillment possible. show less

Customer Service

Your customer service needs to be consistent, no matter how consumers choose to shop with you. Unified customer service across all channels means that in-store staff know about the status of an online order when a customer enquires about it or comes to collect it. It also means staff can easily and quickly look up stock availability across all stores and channels, without letting a customer wait whilst they are making internal enquiries. It also means a customer can easily update their delivery address if they need to, or return an item any way they want to. All of these things can only be achieved by integrated, dynamic workflows that are tailored to your business.

Your customer service needs to be consistent, no matter how consumers choose to shop with you. Unified customer service across all channels means that in-store staff know about the status of an online order when a customer enquires about it or comes to collect it. It also means staff can easily and quickly look up stock availability across all stores and channels, without letting a customer wait whilst they are making internal enquiries. It also means a customer can easily update their delivery address if they need to, or return an item any way they want to. All of these things can only be achieved by integrated, dynamic workflows that are tailored to your business. show less

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